2024-17: Journey Toward a Therapeutic Healing Environment for Patients, and a Safe Working Environment for Staff

A 234 bed facility, on the road to recovery-oriented care, implemented several initiatives over a decade to enhance safety.  The journey to world-class psychiatric care focuses on standardization, resulting in a 90% reduction in restraints, a 22% reduction in staff injury and a 27% reduction of constant observation.

Presenters:  Kristy Loewenstein, MSN, RN-BC, PMHNP-BC; Marybeth McManus, BSN, MPA, RN-BC; Joseph Whelan, BS, RN

Disclosures:  The presenters and planners have no conflict of interest or commercial support to disclose.  Off-label uses will not be discussed during this presentation.

Session Length:  37 minutes

Target Audience:  RN, APRN

Learning Outcomes:
Upon completion of this presentation, the participant will be able to:

1. Identify at least three programs that may be implemented to enhance patient and staff safety and foster a shared mental model.
2. Discuss hospitality and what it means to be patient- and family- centered in behavioral health and how it may affect patient satisfaction and overall patient outcomes.
3. Design an administrative timeline and action plan for standardization of processes within psychiatric nursing, and changing organizational culture.

Keywords:  Leadership, Safety, Simulation, Staff Training

Continuing Nursing Education:
0.75 contact hours.  * In order to receive contact hours, you must: Listen to presentation, complete an evaluation, and earn a passing score on the post-test before the expiration date. You will have 5 tries to correctly answer the questions on the post-test and a score of 80% is required to pass. Once you have passed and completed an evaluation, the certificate will be generated online, available for you to print immediately. You cannot earn credit unless all steps are completed.

The American Psychiatric Nurses Association is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Originally Presented
APNA 31st Annual Conference
Phoenix, Arizona
Thursday, October 19, 2017
11:15am - 12:00pm

The contact hours for this session expire:  January 1, 2021